DRS Software Support Options

Ongoing issue – Our help desk host Kayako has experienced intermittent problems with their NA servers. If you are unable to click through to our help desk (link above) please select sales chat in upper right of this page and ask to be transferred to a support operator or email support at digitalretailer dot com for assistance. 

Click Help Desk in menu above to visit DRS Help Desk. Support for Microsoft RMS is available via by email ticket or remote logon with chat on a pay-per-incident basis (PPI).  24/7 access to our self-service knowledge is available at no charge. 

If Help Desk link above isn’t working (“site unavailable“) please email support at digitalretailer dot com and describe your issue.
A support rep will reply with remote logon instructions (if required). Help desk host status: Kayako US Pod

Enrollment is not required before we can assist you. However, we recommend you do enroll for continuing service.
To enroll, download our Support Authorization Form, and return completed agreement by fax or scan to email. 

Standard support is available from 9am-6pm EST on weekdays, with after-hours and weekend emergency support at additional PPI rates. Our service area includes all 50 states and Canada. Our Self Service Knoweldgebase (KB) is available 24/7 to all visitors. Remote logon assistance is available by request. The knowledgebase includes useful links, tips, shortcuts and suggestions, plus download installers, documents, utilities, and peripheral drivers.

General support questions for QuickSell 2000, Microsoft RMS, and DRS add-ins may be directed to support at digitalretailer dot com. Please include your name, store name, and POS version when requesting email support.